HILLMEDICAL
- Healthcare platform
- Website + administration
Clear for patients.Practical for thepeople running it.
Public experience / Internal operations
HillMedical needed more than a new website. The goal was to create a professional digital presence that clearly communicates the clinic’s values, treatments and expertise while improving everyday processes behind the scenes.
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- Public experience
- Clear paths through treatments, dental information, pricing and contact.
- Internal operations
- Custom tools for enquiries, prices, branded PDFs and non-dental appointments.
- Technology
- Next.js / Node.js / SQLite
01 / The challenge
Healthcare is complex. The experience doesn’t have to be.
Patients may arrive with questions and uncertainty. The website needed to explain treatments, technologies and prices without becoming overwhelming — giving people enough information to understand their options and take the next step.
02 / Information
Complex information. A clearer path through it.
The structure follows the questions patients actually have. Services lead into detailed treatment information, technologies, pricing and contact options. A calm, consistent interface keeps the content in focus.
03 / Treatment experience
Explain advanced technology without making it feel complicated.
Detailed treatment pages combine professional information with a clear visual hierarchy. The X-Guide section is one example: an unfamiliar technology is introduced within the treatment story, giving patients a place to explore the process in more detail.
04 / Administration
Change the price once. Everything else follows.
The complete treatment price list is managed in the custom administration interface. The same structured data supplies the website and generates a branded PDF in HillMedical’s visual identity. Price changes no longer require a separately redesigned document.
- 01Admin data
- 02Website price list
- 03Branded PDF
05 / Behind the website
The public website is only half the system.
The administration interface was built around the company’s actual processes. The team can manage content and everyday operations without requiring developer involvement for each update.
- 01Contact request management
- 02Complete price list management
- 03Branded PDF generation
- 04Non-dental appointment management
- 05Content and operational workflows
06 / Appointment booking
Build what fits the workflow. Don’t force what doesn’t.
A booking system where integration made sense.
For services outside the dental software, including speech therapy, the platform handles online appointment booking directly. Available appointments and their administration are managed through HillMedical’s own system.
A deliberate boundary for dental booking.
The existing dental management software does not provide the external integration needed for a reliable booking connection. Replacing or bypassing it would have required a much larger operational change. Keeping that workflow in the existing system was a conscious product and engineering decision.
Good software should fit the business. The business shouldn’t have to reorganize itself around the software.
Booking management / Patient control
Plans change. Patients can handle that.
After booking, the patient receives a code by email. Entering that code on the website opens their booking, where they can choose another available appointment or cancel it themselves.
- 01Receive the booking code by email
- 02Enter the code on the website
- 03Reschedule or cancel the appointment
Routine booking changes no longer need to go through the clinic’s team. Patients can manage their own plans, reducing the staff’s work handling rescheduling and cancellation requests.
07 / Contact
Make it easy to ask. Make it easy to respond.
Incoming contact requests are available in the administration interface, giving the team a clear place to review and manage enquiries from the website.
08 / Connected system
Two sides. A shared foundation.
Patient / Visitor
HillMedical website
- Treatments & dental information
- Pricing & contact
- Appointment flows
Application / Shared data
Administration
- Contact requests
- Price management & PDF generation
- Non-dental appointments
09 / In practice
One system. Two audiences.
For patients, a clearer way to explore treatments, understand the clinic and get in touch.
For the company, less repetitive administration and more control over everyday website-related processes.
Better information outside. Better workflows inside.